# Team & Viewers

URL: https://docs.boldvideo.com/guides/team-viewers







Bold separates two kinds of people, and it pays to keep them straight:

* **Team members**: your staff. They log into the admin panel, upload videos, and change settings.
* **Viewers**: your members and customers. They watch content, chat with the AI, and have their progress tracked. They never see the admin panel.

Both live under **Users** in the main navigation.

## Team members

<img alt="Team members" src={__img0} placeholder="blur" />

Click **+ Add team member** to invite a colleague by email. The list shows when each member was added and confirmed, and their role.

## Viewers

<img alt="Viewer profiles" src={__img1} placeholder="blur" />

Viewers are usually created programmatically: your app registers a viewer when a member signs up, using your own user ID as the `external_id`. That link lets Bold:

* **Track progress** per member per video (power course dashboards, "continue watching")
* **Personalize AI answers** using the member's profile and history
* **Enforce device limits** to prevent password sharing

From the admin panel you can search viewers by name, email, or external ID, inspect their profile and devices, or add one manually with **+ Add viewer**.

### Progress tracking

Bold stores per-viewer, per-video progress: current position, completion percentage, completed flag. See the [Viewers SDK guide](/sdk/viewers) or the [Progress API](/api/reference/progress).

### Sessions & device limits

For paid communities, password sharing is real money. Bold can act as a headless session layer: your app authenticates the member (Auth0, Clerk, Outseta, …), then registers a device session with Bold. Bold enforces device limits, flags impossible-travel sign-ins, and lets you (or the member) revoke sessions.

Manage per-viewer limits and see active sessions from the viewer's profile, or automate everything via the [Session Management SDK](/sdk/session-management).

<Callout>
  Bold deliberately does **not** own your member accounts or billing. It integrates with your auth (Clerk, Auth0, Outseta, …) and your payments (Stripe, …). Your stack, your data.
</Callout>